Shipping & Logistics

Shipping & Returns

Every delivery is a promise — handled with the same precision that goes into crafting your eyewear.

Delivery

The Delivery Promise

At Lenzify, we believe the delivery of your eyewear should be as precise as the frames themselves. Each order is processed through our dedicated inspection facility, where master opticians verify the alignment, lens clarity, and finish before safe packaging.

Insured Shipping Across India

We partner with specialized logistics carriers to ensure your package is handled with care. Standard delivery typically arrives within 3 to 7 business days, depending on your location. All shipments are fully insured and trackable from our workshop to your door.

Lens Replacement

Lens Replacement Exchange

Our unique Lens Replacement Service is designed for those who have frames they love but vision that evolves. When you initiate a Lens Replacement order:

  • Frame Pickup: We schedule a secure pickup of your existing frames from your provided address.
  • Lens Fitting: Once received, our lab extracts the old lenses and fits your frames with new, precision-calibrated optics.
  • Return Delivery: We deliver your renewed eyewear back to you, fully sanitized and adjusted.

Returns

Returns & Adjustments

We strive for absolute visual perfection. If for any reason your eyewear does not meet your expectations, we offer a 14-day return window.

Prescription Lens Returns

Since prescription lenses are custom-manufactured to your medical specifications, they are subject to a laboratory re-stocking fee if returned. However, our Vision Integrity Guarantee covers any manufacturing defects or prescription mismatches identified within the first 30 days.

Frame Returns

Non-customized frames must be returned in their original, pristine condition with all original packaging and documentation intact.