Warranty & Guarantee
Commitment to Longevity
Frame Integrity Warranty
Every frame purchased from Lenzify is protected by our 3-Month Manufacturing Warranty. This covers any structural defects, material failure, or manufacturing inconsistencies that occur under normal usage.
If your frame develops a structural fault, we will repair or replace it at no cost to you.
Optical Clarity Guarantee
We guarantee that your lenses will be manufactured exactly to the prescription provided in your order.
Coating Durability
Premium coatings (Anti-Glare, Blue-Cut, and Scratch-Resistant) are warranted against peeling or crazing for a period of 3 months from the date of purchase.
What's Not Covered
While we stand behind our craftsmanship, our warranty does not cover:
- Accidental damage (dropped frames, crush damage, or impacts).
- Scratches caused by improper cleaning methods (using paper towels, clothing, or harsh chemicals).
- Theft or loss.
- Unauthorized repairs or modifications.
How to File a Claim
To initiate a warranty claim, please email our support concierge at lenzify.in@gmail.comwith your order number and high-resolution images of the defect. Our technical team will review the claim within 48 hours.