Support Center
How can we help?
Find answers to common questions or get in touch with our team.
Shipping & Delivery
Track orders, delivery timelines, and shipping policies
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Returns & Refunds
Return process, refund timelines, and exchange policies
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Prescriptions
How to upload prescriptions and understand lens powers
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Warranty
Frame and lens warranty coverage and claim process
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Frequently Asked Questions
Quick answers to common queries
How do I track my order?
Log in to your account, go to 'My Orders', and click on the order to see tracking details.
Can I change my prescription after ordering?
Contact us within 2 hours of placing your order and we'll update the prescription at no extra cost.
What payment methods do you accept?
We accept UPI, Net Banking, Credit/Debit cards via Razorpay, and Cash on Delivery.
How long does delivery take?
Standard delivery takes 5-7 business days. Prescription eyewear may take 7-10 business days due to lens grinding.
Do you offer free shipping?
Yes, we offer complimentary shipping on all orders across India.
How do I replace my lenses?
Visit our Replace Lenses page, follow the 6-step wizard, and we'll handle the rest with doorstep pickup.
Still need help?
Our support team is available Monday to Saturday, 10 AM to 7 PM IST.